Support

Existing Customers

>File a Support Request

New Customers

Keep reading to learn more about our support offering on Office Routing Plus (ORP) products.

Products

Standard

ORP Add-on

Programming API for VBA*

Enterprise

Enterprise Edition for Word and Excel

Support Plans

Support plan pricing and features are based on your employee count and purchased ORP products, as well as the tier of support you choose below.

Support Options	Tier 3	Tier 2	Tier 1
Free support filing	limited to 2	limited to 5	unlimited
Access to updates and patches	x	x	x
Critical solution notification	x	x	x
Access to support technician via email	x	x	x
Access to online knowledge resources	x	x	x
Access to our newsletter	x	x	x
Access to feature packs and enhancements		x	x
Remote access capabilities			x
Access to support technician via phone			x
Access to a 5% discount on Probitas Consulting Services			x
Access to priority resolution			x

Next Steps

Download our User Manual [Adobe PDF]

Explore some of our Online Technical Resources

Learn more about ORP Features

Learn more about our Customers

Request a Quote or an Evaluation copy

Recommendation Highlights

" Thanks to the Office-Routing Plus Add-in, our teams are back in business routing documents for review purpose. Without this valuable add in, we would have to do the whole process manually, which is going to be unsustainable. Thanks again! "
– Steve Yuen, IT Analyst, Johnson & Johnson Inc.

" The Office-Routing Add-in allowed us to quickly and easily replace the lost functionality of document routing in Office 2007 without having to develop custom work flows through the Share Point Server – we have been very pleased with the results "
– Kent Smith, W.C. Bradley Co.